One of the leading freight delivery companies.
Striving for excellence in customer service and timely package delivery.
They have 3 depots around the state. The courier company rely heavily on the stringent manual process.
How We Did It
Challenge: Limiting Delivery
Existing systems were limiting the delivery of customer services.
Customize and develop the system which is unlimited delivery of customer services.
Challenge: Visibility management
Manual systems were lacked visibility for management.
Our team develop a proper management system so that all the business process running smoothly
Challenge: Customer communication
Improve customer communication and experience.
Automated e-mail system developed so the communication with the customer becomes smooth and also developed Odoo eCommerce and custom customer portal.
Driver tracking, Parcel tracking, and communication were going to be expensive with vertical market products.
Develop a custom solution to handle Courier’s freight ticketing system.