FAQ

All projects we take up carry the following guarantees:

  • Confidentiality guarantee: All client details will be kept confidential.

  • Price guarantee: Minimum 60% cost-saving over on-site development.

  • Results guarantee: Progress-linked payments weighted toward the end.

Rates vary, depending on skills, timelines, project nature etc.

Typically,  We try to keep our blended rate between $25/hour to $40/hour.

The quality of a software service based company is ultimately the quality of its people. Our people are very strong for software projects:

  • Are fluent English-speaking Graduate/Post-Graduate Engineers.

  • Have multiple years of industry experience, or are outstanding new engineers.

  • All people have experience on offshore projects with US/European clients.

  • Most people are from premier engineering institutes or have proven exceptional abilities.

Low or high are meaningful only in context. The rate is low not because of technical limitation, but simply because we operate from India, where living costs are lower due to international economies and exchange rates. It is our strategy to pass on these location advantages to our clients.

We work only with long-term committed clients who want Full-Time Equivalent (FTE) services, and offer a monthly rate.

We invoice on monthly basis and payment is due on invoicing.

Or Milestone basis in fixed cost payment.

  • We sign NDAs and Confidentiality Agreements as required by you.

  • All our employees are full-time employees and are bound by the company Confidentiality and Non-Disclosure clauses.

  • You may require assigned Caret team members to sign your Confidentiality and Non-Disclosure Agreements; indeed we encourage the same.

  • Additionally, for sensitive projects, we create isolated cells disconnected from any public network.

No. We work on time-based billing for reasons that benefit our clients, and guaranteeing fixed-time results means compromising on that clarity and delivering sub-optimal results to clients. The team may be able to give you an idea, but that is not a business guarantee.

Our developers are dedicated to producing quality code. We have formal processes to keep quality under tight control, including periodic code reviews and design walk-throughs. We concentrate on being first-time-right and believe the creation-step itself should be strong.

We believe trust and confidence are the foundation for any successful relationship, and develop only after association over time. The following facts may help demonstrate our commitment to our business:

  • We have completed projects for 40+ US/European clients.

  • We have been 6+ years in business, dedicated to the off-shore execution model.

  • Our list of references/ testimonials.

We sign NDAs before initial discussions, and final contracts are drawn out in detail.

We are normally bound by the legal framework of our client's country, and are a registered organization in India.

Yes we do, where required. This may be especially useful in initial requirements gathering, final implementation or other pain points. In such cases, our consultants will work on-site at pre-decided rates.

You will have the ability to keep close control over the project. Our assigned Project Manager will be your single point-of-contact for all issue resolution and will work closely with your guidelines.

Caret's PMS solution has been specifically developed to provide you complete control over your project. Our PMS offers unparalleled transparency and control.

We will send you regular project status reports. We use a combination of pre-determined update schedules (normally email) and ad-hoc meetings (usually tele-conferences, or live chat).

With our PMS, you can keep live track of project plan, milestones, code status, bug status, timesheets status and a host of other software development metrics.

Caret welcomes you to try our services. You may choose to have us do a Pilot Period. We are confident enough to offer a pilot period because we have always succeeded in continuing the relationship after demonstration of ability in a pilot period.

Our preferred Pilot Period is spent on either the first sub-system of a larger project or an independent project that completes within itself. Pilot Periods are typically for 15 days.

We invest the same time and energy in Pilot Projects as real projects. You would find the pilot of sufficient quality to continue on the same code. In this sense, Pilots are very different from prototypes.

The number of resources employed for a project depends entirely on the scale and complexity of the project. For example - we allocate two developers, one tester and a part-time UI designer for a small project.

In addition, each project will have a Technical Architect, Business Analyst and Project Manager. We can increase the number of resources depending on the customer/project requirements.

We are bound by the confidentiality agreement and will be unable to share these details. A large number of full-time developers are a part of our pool, working on different in-house and client projects.

At different times, the available resources are different and unique. You can be assured that only the best quality, trained and experienced resources will work on your project and meet your requirements.

This clause is covered in the IP contract, and NDA is also signed between Caret IT and the customer specifying the same. The same clause is also covered in the contract signed between Caret IT and its employees.

In addition, we audit our processes and train employees on a regular basis. These efforts ensure that our customers' intellectual property is always secure.

We use Gitlab, Bitbucket, Git source code, and version control repository. In addition, we are experienced with code review procedure and other popular version control systems.

A Peer Review practice is a part of our standard development process. Any code developed by an application resource is always verified by another application resource. Only after verification is the software released for testing. This practice is applicable only when the customer hires more than one developer.

While we feel that providing comments for all public methods is a good habit, we comment only when it is "truly required". For instance, we avoid commenting on codes that have the correct method name. Through this practice, we avoid over-commenting and create codes that are easy on the eyes.

We provide the SRS documentation to the client. The code will have comments to facilitate easy comprehension. Our documentation is comprehensive and self-explanatory.

We will provide end-user documentation if the clause is included in the work contract and quoted by Caret IT.

We have a standard procedure for handling change requests from our customers. Firstly, we seek their approval for any change request. After the customer approves the request, we do an impact analysis. This allows us to deliver the timelines and cost estimates to the customer. Once the customer approves the estimates, we implement the changes.

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