IT Manager/Helpdesk Manager

Location: Douala, Cameroon

Job Type: Full-time (On-Site - Cameroon)

Job Summary:

RG Group is seeking an experienced IT Manager / Helpdesk Manager to lead the

implementation and successful deployment of Odoo ERP across all departments, while also

managing day-to-day IT operations and helpdesk support. This dual-role position requires a

professional who is technically proficient, highly organized, and capable of driving IT

infrastructure efficiency across our business units, including hospitality outlets, interiors,

building material distribution, and export divisions.

Key Responsibilities:

ERP Implementation & IT Infrastructure:

• Lead the Odoo ERP implementation, rollout, and integration across all departments.

• Coordinate with ERP vendors, internal stakeholders, and department heads to ensure

smooth transition and training.

• Ensure system connectivity, data migration, user creation, access rights, and module

functionality during ERP implementation.

• Provide continuous post-implementation support, updates, and user guidance.

Helpdesk & Technical Support:

• Provide first and second-level support via phone, email, remote desktop, and in-person

troubleshooting.

• Diagnose and resolve issues related to hardware, software, printers, networks, internet

connectivity, and end-user applications.

• Log and manage IT tickets with clear resolution paths and documentation.

Network & Cybersecurity:

• Ensure robust cybersecurity measures are in place across all RG Group companies.

• Monitor network performance and proactively identify vulnerabilities, risks, and incidents.

• Implement firewall configurations, antivirus solutions, and secure backup systems.

• Conduct regular IT audits and system health checks.

POS, Tablets & Outlet Connectivity:

• Manage POS systems, tablets, printers, and peripherals at our hospitality outlets.

• Ensure all devices are fully connected, regularly updated (e.g., iOS updates), and protected.

• Troubleshoot system or device-related breakdowns and coordinate timely resolutions.

IT Asset & System Management:

• Maintain an accurate inventory of IT assets, licenses, and access permissions.

• Coordinate system upgrades, software installations, and routine maintenance tasks.

• Manage user accounts, email configurations, backups, and file-sharing systems (e.g.,

OneDrive, SharePoint).

• Provide support for VoIP systems, cloud storage, and collaborative tools (Microsoft 365,

Teams, etc.).

Training & Awareness:

• Conduct internal IT awareness training and onboarding support for new users.

• Promote best practices in IT hygiene and data security across departments.

Required Skills & Qualifications:

• Proven experience as an IT Helpdesk Engineer, IT Support Specialist, or IT Manager.

• Demonstrated experience in ERP systems (preferably Odoo) implementation or

support.

• Strong knowledge of Windows, macOS, and networking fundamentals (IP, Firewalls,

Routers).

• Experience with Microsoft 365, Active Directory, Cloud solutions, and remote support

tools.

• Familiarity with POS systems, database troubleshooting, and iOS/Android

environments.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to work independently with a proactive and solution-oriented mindset.

• Certifications such as CompTIA A+, Network+, Security+, MCP, or equivalent are an

advantage.

Preferred Qualifications:

• Experience in multi-location IT support, especially in hospitality or retail

environments.

• Knowledge of cybersecurity frameworks and backup/recovery protocols.

• Background in system integrations and cross-platform support (ERP + POS + Cloud).

• Bilingual (English and French) is a strong asset.

Join RG Group and become a key player in building our digital future!