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IT Manager/Helpdesk Manager

Gandhinagar, India

Location: Douala, Cameroon

Job Type: Full-time (On-Site - Cameroon)


Job Summary:


RG Group is seeking an experienced IT Manager / Helpdesk Manager to lead the

implementation and successful deployment of Odoo ERP across all departments, while also

managing day-to-day IT operations and helpdesk support. This dual-role position requires a

professional who is technically proficient, highly organized, and capable of driving IT

infrastructure efficiency across our business units, including hospitality outlets, interiors,

building material distribution, and export divisions.


Key Responsibilities:


ERP Implementation & IT Infrastructure:

• Lead the Odoo ERP implementation, rollout, and integration across all departments.

• Coordinate with ERP vendors, internal stakeholders, and department heads to ensure

smooth transition and training.

• Ensure system connectivity, data migration, user creation, access rights, and module

functionality during ERP implementation.

• Provide continuous post-implementation support, updates, and user guidance.

Helpdesk & Technical Support:

• Provide first and second-level support via phone, email, remote desktop, and in-person

troubleshooting.

• Diagnose and resolve issues related to hardware, software, printers, networks, internet

connectivity, and end-user applications.

• Log and manage IT tickets with clear resolution paths and documentation.

Network & Cybersecurity:

• Ensure robust cybersecurity measures are in place across all RG Group companies.

• Monitor network performance and proactively identify vulnerabilities, risks, and incidents.

• Implement firewall configurations, antivirus solutions, and secure backup systems.

• Conduct regular IT audits and system health checks.


POS, Tablets & Outlet Connectivity:


• Manage POS systems, tablets, printers, and peripherals at our hospitality outlets.

• Ensure all devices are fully connected, regularly updated (e.g., iOS updates), and protected.

• Troubleshoot system or device-related breakdowns and coordinate timely resolutions.

IT Asset & System Management:

• Maintain an accurate inventory of IT assets, licenses, and access permissions.

• Coordinate system upgrades, software installations, and routine maintenance tasks.

• Manage user accounts, email configurations, backups, and file-sharing systems (e.g.,

OneDrive, SharePoint).

• Provide support for VoIP systems, cloud storage, and collaborative tools (Microsoft 365,

Teams, etc.).

Training & Awareness:

• Conduct internal IT awareness training and onboarding support for new users.

• Promote best practices in IT hygiene and data security across departments.


Required Skills & Qualifications:


• Proven experience as an IT Helpdesk Engineer, IT Support Specialist, or IT Manager.

• Demonstrated experience in ERP systems (preferably Odoo) implementation or

support.

• Strong knowledge of Windows, macOS, and networking fundamentals (IP, Firewalls,

Routers).

• Experience with Microsoft 365, Active Directory, Cloud solutions, and remote support

tools.

• Familiarity with POS systems, database troubleshooting, and iOS/Android

environments.

• Excellent problem-solving, communication, and interpersonal skills.

• Ability to work independently with a proactive and solution-oriented mindset.

• Certifications such as CompTIA A+, Network+, Security+, MCP, or equivalent are an

advantage.


Preferred Qualifications:

• Experience in multi-location IT support, especially in hospitality or retail

environments.

• Knowledge of cybersecurity frameworks and backup/recovery protocols.

• Background in system integrations and cross-platform support (ERP + POS + Cloud).

• Bilingual (English and French) is a strong asset.


Join RG Group and become a key player in building our digital future!

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product
Our Product

Discover our products.

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What We Offer

Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more


Perks

A full-time position
Attractive salary package.


Trainings

12 days / year, including
6 of your choice.


Sport Activity

Play any sport with colleagues,
the bill is covered.


Eat & Drink

Fruit, coffee and
snacks provided.