Claim Management
Product Warranty Form
The Product Warranty Form allows the user to claim a request based on the product's warranty specified in time.
Configure the Product warranty Information.
Product Purchase warranty Form
The Product Purchase Warranty Form allows the user to claim a request based on the product's warranty specified in time.
When Purchase Order has done then start warranty to end of the warranty period.
Print warranty pdf report using the print menu.
Product Sale Warranty Form
The Product Sale Warranty Form allows the user to claim a request based on the product's sale warranty type specified in time.
When Sale Order Done then start warranty to end of the warranty period.
You can print the warranty report using a print menu.
Manage warranty details when the purchase order the sale order is done
Different views of Warranty Object
Tree View
Warranty information display in Tree View.
Form View
Warranty Information display in Form View.
Customer(portal user) can view Products Warranty information on the website
Warranty Claim Request Form on the website
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Customer can create an online claim request on the website
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It is used to create Ticket.
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When Customer successfully submits claim detail it will create a helpdesk ticket.
Helpdesk Ticket
Stage name we used in the helpdesk.
Create a pdf warranty claim report.
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If validate and under warranty period then do the further process.
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If warranty type
is replace and repair then create repair order. -
Email Notification to the Customer.
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If ticket confirms and cancel.
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or Done.
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Repair Order
If Done than close the Ticket.